At 12 cuci, your privacy is more than a promise — it is our responsibility. Find out exactly how we collect, use, and protect your personal information in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia.
All data transmitted between your device and the 12 cuci is secured with international banking-standard 256-bit SSL encryption.
Privacy Policy 12 cuci is fully compliant with the Personal Data Protection Act 2010 in force in Malaysia.
We never sell, rent, or share your personal data with any third party for marketing purposes without your consent.
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team.
12 cuci ("we", "platform", or "company") that operates the website 12cuci.im is fully responsible for the collection and processing of personal data for all members and users of our platform. This Privacy Policy ("Policy") has been established to ensure you have a clear understanding of your rights and the protections afforded to you regarding your personal information.
Our primary goal is to provide all Malaysian members with a safe, fair, and enjoyable online betting experience — and protecting your personal data is a vital part of that commitment. We believe your trust is the most valuable asset of 12 cuci, and we will never misuse the information you have entrusted to us.
This Policy applies to all information collected through the 12cuci.im, mobile application (if applicable), and all related services offered by 12 cuci.
To deliver the best possible service and maintain platform security, 12 cuci collects various types of personal data from members. Below is a full list of the data categories we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Information | Full name, identification card number (MyKad), date of birth, gender | Mandatory |
| Contact Information | Malaysian phone number, email address, mailing address | Mandatory |
| Financial Information | Bank account number, bank name, digital wallet details (Touch 'n Go, GrabPay, DuitNow) | Required for transactions |
| Usage Data | Betting history, deposit and withdrawal records, games played | Automatic |
| Technical Data | IP address, device type, operating system, browser type, cookie data | Automatic |
| Verification Documents | MyKad photo, bank statements, and other KYC documents | Upon request |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as health records or religious beliefs unless required by law.
12 cuci collects your personal data through a variety of transparent and lawful channels:
12 cuci uses your personal data solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent:
Note: You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link in any email we send you.
12 cuci states clearly: we do not sell your personal data to anyone. However, there are limited circumstances where we need to share your data with trusted third parties, solely to enable our services to function:
All third parties with whom we share data are bound by strict data protection agreements and are prohibited from using your information for any purpose other than those specified by 12 cuci.
12 cuci invests seriously in security infrastructure to protect your personal data from unauthorised access, loss, or disclosure. Key security measures we have implemented include:
Security Commitment: In the event of any security incident affecting your personal data, 12 cuci is committed to notifying you within 72 hours of becoming aware of any incident, in accordance with international data protection best practices.
12 cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform 12 cuci. For more information on managing cookies, refer to your browser's help documentation.
As a member 12 cuci residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA). We fully respect these rights:
You may request a copy of the personal data we hold about you at any time.
You have the right to request correction of any personal data that is inaccurate or incomplete.
You may request the deletion of your data, subject to any legal obligations still in force.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances as defined by law.
To exercise any of the above rights, please contact us by email at support@12cuci.im. We will process your request within 21 working days in accordance with PDPA requirements.
12 cuci retains your personal data only for as long as it is needed for the purposes stated in this Policy, or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
12 cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements.
Policy change notification procedure:
We encourage you to review this page periodically. If you disagree with any changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 12 cuci regarding the handling of your personal data, our Data Protection Officer is available to assist:
If you feel that we have not handled your complaint to your satisfaction, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications. We encourage you to contact us first, as most issues can be resolved quickly through our support channels.
For matters relating to responsible gambling or self-exclusion requests, please refer to the Responsible Gaming us.
More than just a written policy — we embed privacy protection into every aspect of our operations
Every bit of data transmitted between your device and the servers of 12 cuci is encrypted with 256-bit SSL. Your financial and personal information never travels without protection.
Our Privacy Policy and data handling procedures are reviewed regularly to ensure full compliance with Malaysia's Personal Data Protection Act 2010.
Our "least privilege" principle ensures that only staff who genuinely require access to data in order to perform their duties are granted it — and every instance of access is logged and monitored.
You have full control over your marketing communications. Unsubscribe at any time with a single click — your preference will take effect within 48 hours.
Security systems and policies 12 cuci is regularly audited by independent cybersecurity experts to ensure your protection always meets the latest standards.
Our Bahasa Malaysia-speaking support team is available 24/7 to assist with any queries regarding your data privacy — because your trust is our top priority.
Your privacy is protected, your data is secure, and your games are fair. Join the thousands of Malaysian members who already trust 12 cuci. Register now with a minimum deposit RM10 only!